Sunday, April 04, 2004
A Kitchen conundrum
Ok, I mentioned a little earlier that I had sent an email to the kitchen company. Well after discussing the letter with the president it was clear that they had no intention of giving me a $15,000 kitchen. He said " There is no way you are going to get a kitchen for 50% off. I wouldn't be in business if I did that." Apparently he didn't/doesn't recognize that when you advertise a $15,000 kitchen you need to deliver.....a $15,000 kitchen if its to Ken Flack....
After this "unproductive conversation" he finally did say that he was going to "Quote" for the kitchen I had wanted. I recognized that I needed a little more back-up to ensure that I was to receive the quality and value I was expecting, so I sent a little letter to the local Ottawa Citizen Customer Advocat Tony Cote to see if I can muster a little more support...After this its onto the Better Business Bureau, and if that still fails, The Globe and Mail where I still have a few friends.
There is nothing like a lot of free time on your hands , and $7,000 at stake to get ones heart beating and energy levels up to a good long negotiation. Stay tuned... It'll only get better from here on in ... Looks like the gloves are about to come off...
Granite Deal
I forgot to mention last week, when we were checking out fireplaces that we picked up a beautiful granite piece for the base of the Fireplace. All in Deer Brown Granite with full bullnose. It was a return (Customer replacement) to the shop and we picked it up for 1/2 price at $150.00. We need more deals like this one.....
Ok, I mentioned a little earlier that I had sent an email to the kitchen company. Well after discussing the letter with the president it was clear that they had no intention of giving me a $15,000 kitchen. He said " There is no way you are going to get a kitchen for 50% off. I wouldn't be in business if I did that." Apparently he didn't/doesn't recognize that when you advertise a $15,000 kitchen you need to deliver.....a $15,000 kitchen if its to Ken Flack....
After this "unproductive conversation" he finally did say that he was going to "Quote" for the kitchen I had wanted. I recognized that I needed a little more back-up to ensure that I was to receive the quality and value I was expecting, so I sent a little letter to the local Ottawa Citizen Customer Advocat Tony Cote to see if I can muster a little more support...After this its onto the Better Business Bureau, and if that still fails, The Globe and Mail where I still have a few friends.
There is nothing like a lot of free time on your hands , and $7,000 at stake to get ones heart beating and energy levels up to a good long negotiation. Stay tuned... It'll only get better from here on in ... Looks like the gloves are about to come off...
Granite Deal
I forgot to mention last week, when we were checking out fireplaces that we picked up a beautiful granite piece for the base of the Fireplace. All in Deer Brown Granite with full bullnose. It was a return (Customer replacement) to the shop and we picked it up for 1/2 price at $150.00. We need more deals like this one.....
